osbet's Privacy Policy

Introduction

1. Introduction & Scope

This Privacy Policy applies to all users of the osbet platform. When you visit our website, open an account, play games, or use any of our services, you agree to the terms of this policy.

osbet is committed to providing a safe, transparent, and trustworthy online gaming environment for users in Bangladesh. Protecting your personal information is an integral part of our business values. We keep your data secure using SSL encryption and industry-standard security technology.

This policy has been prepared in accordance with Bangladesh's Digital Security Act and applicable international data protection standards. We encourage you to read this policy carefully before using our services.

Section 02

2. Information We Collect

osbet collects only the information necessary to provide our services, ensure security, and improve the user experience. A detailed breakdown is provided below:

2.1 Identity Information

• Full name and date of birth (for age verification — users aged 21+ only)
• National ID card or passport number (for KYC verification)
• Email address and mobile number
• User-chosen username and password (stored in encrypted form)

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2.2 Financial Information

• Mobile banking account number (bKash, Nagad, Rocket, or Upay)
• Transaction history and amounts
• Deposit and withdrawal dates and times

Note: We never store your full mobile banking PIN or password.

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2.3 Technical Information

• IP address and device type
• Browser type and version
• Website visit times and session information
• Cookie and local storage data (for session management)

Section 03

3. Purpose of Data Use

Information collected from you is used for specific, transparent, and lawful purposes. osbet processes your data for the following reasons:

We also use anonymised statistical analysis to improve your gaming experience and monitor the platform's technical performance.

Section 04

4. Data Sharing & Third Parties

osbet never sells, rents, or discloses your personal information to any third party without authorisation. However, information may be shared in the limited circumstances below:

4.1 Payment Processors

Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These providers are governed by their own privacy policies.

4.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may process certain technical information to ensure fair gameplay. This information is not personally identifiable.

4.3 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or legal proceedings. In such cases, we will disclose only the information legally required.

Section 05

5. Cookies and Tracking Technology

The osbet website uses cookies to operate correctly and to improve the user experience. We use the following types of cookies:

You can disable non-essential cookies at any time from your browser settings. Doing so may, however, limit some functionality of the platform.

Section 06

6. Data Protection & Security

osbet follows the highest industry security standards to protect your personal and financial information. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Encrypted Data Storage: Sensitive information is stored in encrypted format.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Regular Security Reviews: Our systems undergo regular security assessments.
• Restricted Access Controls: Only authorised staff have access to the information they need.
• Fair Play Assurance: Game outcomes are determined by a verifiable random number generator (RNG).

In the event of a data breach, we will notify affected users as quickly as required by law and take corrective action.

Section 07

7. Data Retention Period

We retain your information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

• Active account data: for the full duration that the account remains active.
• Financial transaction records: for the period required in accordance with applicable law.
• KYC verification documents: for the legally required period even after account closure.
• Session and log data: for a limited period for security review purposes.

If you request account closure, all personal information other than what must be retained to fulfil legal obligations will be securely deleted.

Section 09

9. Protection of Minors

osbet is strictly for users aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.

Age verification is mandatory during registration. If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information.

If you believe a minor has registered on our platform, please contact us immediately at [email protected].

Section 10

10. Policy Changes

We may update this Privacy Policy from time to time. Changes may result from technical developments, legal changes, or changes to our services.

For any significant changes, we will notify you in advance by email or through the platform. Continued use of the platform after the effective date of the new policy will be taken as your acceptance of the changes.

The latest policy will always be available on this page. See the "Last Updated" date at the top of the page.

Section 11

11. Contact Us

For any questions or concerns about this Privacy Policy, or to exercise your data rights, please get in touch with us:

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Our support team provides assistance in both Bengali and English. We are committed to responding to privacy-related requests promptly and with care.